LUJANN RETURNS & EXCHANGES POLICY
RETURNS & EXCHANGES POLICY
Items returned within 14 days of their original shipment delivery date in same as new condition will be eligible for a full refund or a Lujann.com store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. If the product is returned due to defects or incorrect shipment the customer is eligible for free return shipping.
Return Requirements
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Please include originals receipts
- All items must be purchased originally from Lujann.com
All sales items are final sale, unless the product received is defective or the customer receives an incorrect item.
If you have a product that you would like to return or exchange please contact our Customer Support staff at CustomerSupport@Lujann.com.
